REACH Delivery - Outstanding Received Messages

One of the fundamental parts of the REACH Delivery system is to be able to receive files (such as Safety Documents documents) from other users as part of a "message" and then for these documents to be fully managed in a disparate wide network.

When you have received a message through the REACH Delivery system you will be able to review it through the outstanding received messages function (for messages that have not yet been read and accepted). Once you have accepted the message it will be moved to the Accepted Received Messages function.  The screen below shows the information screen displayed when you double click on a received message that has not yet been accepted by the by you.  

 

If the screen you are viewing does not have all the icons seen on the screen above then you may be in the Accepted Received Messages function.

What do the symbols mean? 

Accept - Accept the message and send outstanding receipts -  Accepts the message, moves it to Accepted Received Messages and sends any receipt information that has been requested by the sender.      This function is not available for Accepted Received Messages.

Reject -  Rejects the message back to the sender but also updates the text included in the message that was sent via the "Reply to Message" function.      This function is not available for Accepted Received Messages.

Forward - Forward the message to someone else in your company -  via Select Single Point of Contact.  This function is not available for Accepted Received Messages.

Reply -  updates the text included in the message that was sent via the "Reply to Message" function.  This function is not available for Accepted Received Messages.

Internal Distribute - Select one or more of the flies (by checking the tick box) and then forward these internally via the "Distribute Files" function.

Message Details - Provides audit information for the message, summary on Message Audit help page

Block - Effectively blocks the sender from sending further messages to you.  The sender will automatically receive a reject of any message that they send to you.   If you click the Auto reject icon you will be asked to confirm this action, with the following screen, before the sender is blocked.

 

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