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REACH Delivery - Detail The REACH Delivery system provides a communication and software environment capable of supporting the document delivery, control and tracking requirements as set out as part of the REACH programme. The REACH Delivery system manages the delivery of all REACH related document types (including Safety Data Sheets, CEFIC letters and agreements etc.) within a multi-tiered, many-to-many, cascading structure. The system is able to provide for the delivery of documents both up and down the supply chain. It is designed to provide your company with an efficient and controllable way of communicating with its customers and suppliers through a direct gateway to the desktops of their customers and suppliers (including specific departments or personnel). The system provides:
REACH Delivery’s software components operate on both the provider and recipient sites with communication facilities between the two. It provides your customers with a structured access to the required REACH related documents ensuring that each customer receives the documents that are relevant to them. It ensures that they no longer have to search for and download documents and the system always provides them with the very latest document. They can also be alerted to changes or new documents where necessary. For your company it means that it can maintain its documents in a secure, structured and controllable way. It is able to automate the distribution of all relevant documents to the customers that require them and it is able to guarantee delivery and monitor all access activity. It is also able to ensure that only the most up-to-date documents are accessed by its customers. Receipts and acceptance forms can be obtained electronically from customers and returned through REACH Delivery to designated managers or administrators. Audit Trails provide for exception reports detailing which customers have not received, accessed or acknowledged the documents sent to them. The system provides an environment that not only ensures that compliancy requirements are met but can demonstrate compliancy through the electronic audit trails and provisions for remedial action where necessary. The REACH Delivery system provides an environment to support;- Fully automates the distribution of REACH related documents to multiple recipients. Guarantees and monitors the receipt of documents. The system supports a sophisticated method of structuring complete catalogues of your company’s documents and files. Documents are referenced against the REACH maintained Database of Companies, in order for the company sending the documents to establish which customers are able to access which documents. Each company using REACH Delivery is able to update the central database with additional, private or public, customers of their own as required. This ensures for a highly efficient and automated distribution process in a fully secure environment. Guaranteed up to date version control Enables full post publication control of distributed documents, files etc. Provides complete control over documents after they have been distributed to customers ensuring that;-
Information on all company and customer activity related to the your company’s documents is maintained on a database. Your company is able to then define its own reports and enquiries in support of it’s operations as well as providing Compliancy support for regulated documents. For example it is possible to produce exception reports that would show all of the customers who have not received or read a specific document. Alternatively it is possible to produce reports that could show all customers that have accessed a document but have not acted upon it. Audit trails are fully secure and discrete for each primary user of the service. Integrated Document Security The system supports multiple levels of security covering transmission of documents, access by customers and post publication document protection. REACH Delivery provides for fully encrypted transfer of information and communication between your company and it’s customers. All access to the system and the documents can be subject to multiple level security checks. Documents are then subject to security and protection even following publication to customers. For example it is possible to restrict selected documents so that they may not be printed, copied or emailed. Customer Response REACH Delivery contains a customer response feature. This provides the capability to set up pre-defined receipt or acceptance forms for the ‘client’ to complete and return to designated managers or administrators within the company (or externally if required). Once completed the customer would ‘submit’ the form, which would then send the form to the designated personnel. The Audit Trail facility allows for the forms to be tracked and exception reports to be produced, showing which customers have not completed the required forms. Receiving Documents Safety Documents and associated documents are received seamlessly from your suppliers and are automatically entered into pre-designated areas of your library. As new documents appear or documents are updated you are alerted to the new document and are informed of what has changed, reasons for change etc. Outdated documents are replaced, without intervention by the new version. At any time, when accessing any relevant document, you can be sure it is the most current version. Documents may be stored on-line, locally or on a combination of both. Internal Document Distribution As well as the distribution of out going documents to customers, the system also provides for the internal distribution of incoming (or outgoing) documents to other members of staff and to other companies in the group. Any recipients of documents distributed internally in this way will also be automatically kept fully up to date with new versions as they are received. REACH Delivery Professional Administrator This is an optional component aimed at offering a greater degree of management capability in respect of Safety Documents documents. The Professional Administrator can operate on your company’s own servers or on hosted servers if required, and provides for complete integration with REACH Delivery. The Professional Administrator offers more advanced capabilities and a greater degree of flexibility in respect of maintaining and managing REACH related documents. The system is able to support interfacing to Safety Documents production systems and Document Management Systems and also provides greater support for more complex, multiple location, international company structures facilitating internal as well as external document distribution and messaging. |
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